VOL. XII · NO. 24-05 · NEW YORK CITY
A BULLETIN FROM NYC TECH ZONE · MANAGED IT FOR FIRMS THAT REFUSE TO BE DOWN
NOC ONLINE · 13:42 ET
NYC Tech Zone
NYC TECH ZONE
EST. 2014 · NEW YORK CITY
Managed IT · Cybersecurity · Cloud
One flat rate · zero hourly billing
VOL. XII · NO. 24-05
FRONT PAGE · MANAGED IT, NYC
P50 RESPONSE <1H/UPTIME 99.99%/ENDPOINTS 201/100% EDR COVERAGE

MANAGED IT,
MADE FOR NYC.

FILED BY THE NOC
FROM MANHATTAN
DESK :: NYC-OPS-001

FOR FIRMS THAT
WILL NOT BE DOWN.

NYC Tech Zone is the outsourced IT department for New York's professional services and growing SMBs. Helpdesk, infrastructure, and cybersecurity — under one flat monthly rate. No hourly billing. No surprise invoices. No tickets dying quietly in a queue.

You hire us once. We run the stack — Microsoft 365 or Google Workspace, Huntress managed EDR, SentinelOne Singularity (EDR plus identity threat detection), Datto, Ubiquiti — and answer the phone when something breaks. Most quotes returned within four business hours; most clients onboarded within fourteen days.

P50 first response
<1HR
across all open tickets
Endpoints monitored
201
across NYC client base
Uptime · SLA target
99.99%
trailing 90-day window
Monthly rate
1FLAT
every service · every plan
// EDITION 24-05 :: SCOPE OF WORK

One rate.
The whole stack.

Every line below is on every plan. No upsells. No premium tier for the software that ought to be standard.
01 / SUPPORT

Helpdesk & on-site

Every ticket tracked. Remote-first response from the NYC team, with on-site dispatch when hardware needs hands.

  • Unlimited helpdesk
  • On-site, all 5 boroughs
  • Hardware logistics
02 / SECURITY

Endpoint & identity defense

Huntress SOC plus SentinelOne Singularity Complete on every endpoint. Identity threat detection on every Active Directory, Entra ID, and SaaS identity. Daily backups. Security awareness for every employee.

  • Huntress + SentinelOne EDR
  • Identity threat detection (ITDR)
  • Daily backups + SAT
03 / LIFECYCLE

Proactive maintenance

Monitoring, patching, and replacement before things break. Onboarding and asset inventory included from day one.

  • 24/7 monitoring
  • Employee onboarding
  • Full asset inventory
// MANIFESTO · WHAT WE WILL NEVER DO

WE DO NOT
BILL BY THE HOUR.

01

No hourly billing.

Hourly billing punishes you for asking questions. Every service on this page is in your flat monthly rate.

02

No security upsells.

EDR, MDR, backup, SAT — standard, not "premium". Your auditor shouldn't have to ask twice.

03

No ghosting mid-incident.

When something is on fire you get a human, not a ticketing-system autoresponder.

04

No outsourced support.

The person who picks up the phone is the person logged into your environment. They live in New York.

"

They replaced our previous MSP in two weeks. Mailboxes moved over a weekend, nobody noticed. That's the bar.

OPERATIONS PARTNERMidtown professional services firm
62 seats · client since 2023
CASE :: NYC-OPS-019
// WHO WE RUN IT FOR

Built for the firms
that run NYC.

Regulated industries, partner-led firms, growing SMBs — the operators of New York's professional economy.
01 / LAW

Law firms

Litigation, real estate, IP boutiques across Manhattan.

02 / CPA

Accounting & advisory

Tax practices, CPAs, financial advisors with audit windows.

03 / FIN

Financial services

RIAs, family offices, small funds with compliance overhead.

04 / MED

Healthcare practices

HIPAA-aligned infrastructure for specialty practices.

05 / RE

Real estate

Property management, brokerages, small REITs.

06 / ARC

Architecture & design

Studios running heavy CAD/BIM workloads cross-platform.

07 / CRV

Creative agencies

Mac-first shops with Microsoft-first enterprise clients.

08 / NP

Non-profits

Small staffs on enterprise stacks with grant budgets.

// SERVICE AREA · FIVE BOROUGHS · ONE TEAM

Dispatched from
Manhattan.

No national call center. The person at your door is the person on your tickets.
Manhattan
HQ + dispatch
Brooklyn
on-site < 2h
Queens
on-site < 2h
Bronx
on-site < 2h
Staten Is.
scheduled
NEW CLIENT OFFER · LIMITED RUN

Free cloud
migration.
Seriously.

Sign on as a managed client and your entire Microsoft 365 or Google Workspace migration is on us. You cover platform licensing — we handle every other hour of the move.

Claim the offer →
// MAILBOXES47 / 47 OK
// SHARED DRIVES12 / 12 OK
// MFA ENFORCEDTRUE
// MDM ENROLLED52 ENDPOINTS
// DOWNTIME00:00:00
// STATUSYOU RUN ON US NOW
< 1H MEDIAN RESPONSE 24/7 ENDPOINT MONITORING 99.99% UPTIME SLA FLAT-RATE PRICING NYC-DISPATCHED ON-SITE NO HOURLY BILLING < 1H MEDIAN RESPONSE 24/7 ENDPOINT MONITORING 99.99% UPTIME SLA FLAT-RATE PRICING NYC-DISPATCHED ON-SITE NO HOURLY BILLING
// ENGINEERED ON THE STACKS YOUR AUDITORS ALREADY TRUST
Microsoft
Google
SentinelOne
Huntress
Datto
Ubiquiti

STOP PAYING
BY THE HOUR.
START RUNNING.

Tell us a little about your firm and we'll return a real quote within a business day — no high-pressure sales call required.

Book a free consultation →