Managed IT Services: Our Technical Capabilities
As a trusted NYC Managed Service Provider (MSP), we deliver uncompromising technology management, seamless cross-platform support (Mac & Windows), and ironclad cybersecurity for growing SMBs.
Enterprise Helpdesk & Remote IT Support
Your dedicated outsourced IT support team. We provide rapid, white-glove technical assistance to keep your employees productive.
- Rapid-response remote troubleshooting and resolution for all user devices (Windows and Mac).
- Advanced ticketing system for transparent, strictly-tracked issue management and communication.
- VIP onboarding and offboarding procedures for seamless, secure employee transitions.
Comprehensive Daily Backups
We ensure your critical business data is continuously backed up, fully encrypted, and engineered for rapid restoration.
- Immutable, automated SaaS backups for Google Workspace and Microsoft environments.
- Full-image endpoint backups to protect local data on executive and remote workstations.
- Disaster recovery protocols designed to strictly minimize downtime and guarantee business continuity.
Cloud Migrations & Management
Fast, simple, and reliable planned cloud migration with zero data loss and minimal downtime.
- Complete transfer of Emails, Contacts, Calendars, and Shared Mailboxes.
- Seamless On-Premise to Cloud Environment Migration designed for minimal downtime.
- Free consultation to engineer the exact migration strategy for your organization.
Cybersecurity & Compliance
Advanced, industry-leading security tools engineered to protect your data and business reputation.
- 24/7 monitored endpoint detection and response that stops threats before they disrupt your business.
- NY SHIELD Act compliance alignment and Cyber Insurance readiness.
- Automated vulnerability patching and zero-day threat mitigation.
Network, Hardware & Printers
Complete physical and wireless network engineering. We leverage direct partnerships with leading NYC fiber ISPs to secure and manage your high-speed connectivity.
- Complete network design, structured Cat6 cabling, maintenance, and 24/7 monitoring.
- Professional access point deployment for secure, ultra-reliable wireless connectivity.
- Setup, troubleshooting, and support for all office workstations and enterprise network printers.
IT Strategy & Co-Managed IT
Whether acting as your complete outsourced IT department or partnering with your internal staff, we guarantee operational excellence.
- Co-managed access to our enterprise IT toolset and ticketing portal for your internal staff.
- vCIO services: Strategic technology planning and budgeting for your firm's future.
- Vendor management: We handle the technical conversations with your ISPs and software providers.